Objective
Unistockversity.com (“the Company”) is dedicated to resolving learner concerns efficiently and transparently.
This Policy defines our approach to handling complaints and disputes in a structured, impartial, and respectful manner.
Filing a Complaint
Complaints must be submitted in writing via support@unistockversity.com.
Include the following details:
- Full name and email used to register
- Clear explanation of the issue
- Any supporting documents or screenshots
Complaints should be raised within 30 calendar days of the event.
Review and Communication
The Company will acknowledge receipt within 5 working days and commence an investigation.
Updates will be provided during the process to ensure transparency.
Outcome
A final written response will be issued within 15 working days.
If additional time is needed, the complainant will be informed of the revised timeline.
Dispute Escalation
If you remain dissatisfied, the issue may be escalated to the Company’s management or, if necessary, referred to independent arbitration as per Estonian regulations.